2018 UK & Ireland Partners, Directors & Managers Conference, 28-30 November
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We have an exciting line-up of speakers this year including: Caroline Plumb OBE; Rachel Burton, HR Director for the EMEA Engineering teams at Facebook; Flick Hardingham director of Habit; and Professor Moira Clark from The Henley Business School.
Caroline Plumb OBE
Caroline is Founder and CEO of Fluidly, a venture-backed business which uses machine learning to help small businesses manage their biggest painpoint - cashflow. Fluidly works with businesses and their advisors to better forecast and manage cashflow to save time, improve working capital and help them sleep better at night. Fluidly has been named one of 2018’s ‘Hot 10’ European Fintechs by the Fintech50 and is shortlisted for “Innovation of the Year” in the Accounting Excellence awards.
Caroline is also one of the Prime Minister's Business Ambassadors, representing the Professional & Business Services sector, and serves as a non-executive director of AIM-listed Mercia Technologies. She previously co-founded FreshMinds, an innovation consultancy, and FreshMinds Talent, a recruiting business. Caroline has a First Class degree in Engineering, Economics and Management from Oxford University and was awarded an OBE in the Queen’s 90thBirthday Honours List in 2016.
Rachel Burton is HR Director for the EMEA Engineering teams at Facebook. The EMEA Engineering teams are made up of 2,000 people working across 9 sites in the region, building and maintaining a significant part of Facebook’s products and platforms. Prior to joining Facebook, Rachel worked at Google for 6.5 years in several Head of HR roles and also at Diageo, in both HR and Compensation roles in the London and Sydney offices. She started her career with the Human Capital consulting team at Ernst & Young, Australia. Outside of work, Rachel has three young children and she is a member of their school’s PTA Committee, where she has the role of trying to organize an epic school Summer Fair (and is much more work than anyone told her when she put her hand up).
Flick is Director of Habit, the award-winning employee experience and talent development consultancy.
On a mission to build work environments where people thrive, Habit's action-orientated programmes grounded in human-centred design arm organisations with the skills, processes and culture to attract and retain top talent, while driving engagement, collaboration and innovation. Clients include Barclays, Accenture, Canon, Deliveroo, leading London media agencies and beyond.
Out of office hours, Flick is an organiser for OpenIDEO's London Chapter, the global movement using human-centred Design Thinking to solve tough social challenges.
LinkedIn: Flick Hardingham
Professor Moira Clark
Moira Clark is Professor of Strategic Marketing at Henley Business School and Founder and Director of The Henley Centre for Customer Management. This research centre develops joint research initiatives between Henley and a consortium of organisations who want to further their knowledge and understanding of leading-edge best practice in customer management (www.hccmsite.co.uk).
Moira’s major area of research is in Customer Management, Relationship Marketing and the drivers of Customer Retention and Service Excellence. She has worked extensively in the area of culture and climate, its impact on retention and loyalty and the critical linkages between employee behaviour and customer retention.
She has researched and published widely on the subject of Relationship Marketing, customer experience and service excellence. Publications include for example, the Academy of Marketing Science, International Journal of Management Reviews and the Journal of Relationship Marketing.
Moira is a sought-after commentator on current marketing and Customer Management issues for national press, radio and TV. She also has extensive marketing consultancy experience with leading international companies, sits on a number of advisory boards and is a frequent keynote speaker at many public and in-company seminars and conferences around the world.
LinkedIn: Moira Clark
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