We are pleased to welcome back Jonathan Winchester from insight6 following his hugely popular customer experience session at the UK & Ireland Conference in Manchester last year. This global webinar explores how firms are responding to shifting client expectations and will share some of the results from the recent insight6 survey of UK firms.
The importance of Customer Experience
Customer expectations continue to shift at pace, and organisations that fail to evolve risk losing loyalty, revenue, and relevance. This webinar breaks down why CX has become a critical battleground and what firms need to prioritise now to stay competitive. Expect practical strategies, real examples, and clear takeaways you can start using straight away.
MGI firms' mystery shopper results
A major highlight of the session will be a live reveal of real-time insights gathered through mystery enquiries made to some of the UK & Ireland firms during the Manchester conference. This always brings a mix of anticipation and surprise, offering a rare and honest look at how businesses actually respond to new client approaches. Firms that were mystery shopped at the conference will again be offered personalised feedback following the webinar.
About insight6
insight6 is a leading customer experience specialist working across the UK and Ireland, with expertise increasingly used by organisations with international reach. Their insight and approach translate across markets, making their CX strategies relevant for firms operating both locally and globally.
From mystery shopping and journey mapping to leadership development and CX strategy, insight6 work closely with businesses to create experiences that genuinely stand out.
Why attend?
- See some of the survey results from UK firms following the Manchester conference
- Understand how client expectations are evolving
- Learn why CX is now a key differentiator for professional services firms
- Discover the measurable commercial impact of improving CX
- Gain practical actions to implement straight away
- Receive exclusive insights from pre-event mystery enquiries
Jonathan Winchester
