Root cause analysis (RCA) essentially the process of asking why something went wrong (or right) is a fundamental aspect of ISQM 1 but an area where many of us afraid to undertake.
In this 90-minute session, Kate McCaffrey from HAT Group, an enthusiastic and experienced advocate of RCA, demystifies the concept and explains:
- Root Cause Analysis (RCA)
- Why is it important
- How Root Cause Analysis is performed
- Methods for performing RCA
- Who participates in the Root Cause Analysis
- Your involvement
- When Root Cause Analysis should take place
- The benefits of implementing Root Cause Analysis
- Personal benefits
- Practice benefits
- What comes next
This session is part of our ISQM 1 Live Training Series. You can view the full programme and register for other sessions HERE.
Who it’s for: Anyone involved in audit quality, compliance, ISQM 1 implementation, internal monitoring (partners, quality leads, audit managers and other team members).
Wordly, our AI translation tool, will be available during the webinar for anyone who requires translation support.
Your trainer
Kate McCaffrey
