26th June 2017
Registration is now open for the 2017 MGI UK & Ireland Partners and Managers Conference to be held at the Forest of Arden Marriott Hotel, near Birmingham, UK, on the 23-25 November.
The theme of this year’s conference is “Client experience: How do your clients rate your firm” and with a variety of speakers we will be considering how firms interact with clients, how the experience could be improved upon for clients and, indeed, what the future holds for client interaction.
The conference will open with Iain Kirkpatrick of Metro Bank talking about the bank’s story and explaining how they achieve such a different and indeed fantastic customer experience. Friday will start with Ian Golding who advises companies on their client experience strategy and how best to measure and improve client interaction. In the afternoon we hope for a truly memorable experience with Geoff Ramm presenting on “Celebrity Client” which will most definitely make you think about what your client experience is when interacting with your firm.
On Saturday morning we will have someone to further challenge your thinking and I am delighted that William Higham will be joining us. William is an expert in predicting consumer trends and offers strategic advice on how to deliver services in the future.
For those interested in golf, there is opportunity to join others in a game on Thursday 23 November before the conference starts so please confirm your place on your registration form.
To register, members should login to the member area HERE and click on Meetings section.
We look forward to seeing you at the conference.
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