Would you like to improve your client experience strategy? Read on for some top tips on how to increase client satisfaction and retention!
In a very successful session, Darren Wake, expert in Client Experience Measurement, shares tips and ideas about the best practice in the measurement of client experience and what can be done to improve it.
'Top Tips for Measuring & Improving Customer Experience' was the topic of our latest Marketing Zoom call, held on 20 May. The theme caught the interest from all members attending the session who actively participated with questions from their own experience.
There are some simple ways you can evolve your customer experience programme, to make it easy to collect feedback, measure it, understand it, and most importantly do something with it to actually improve customer satisfaction. CustomerSure’s Darren Wake provides some best practice tips for how you could do this, engage colleagues, respond to customers, track improvements over time and see a difference in customer loyalty, retention, recommendation and reduced complaints and costs.
Watch the recording of the 'Top Tips for Measuring & Improving Customer Experience' presentation here:
For the password to the 'Top Tips for Measuring & Improving Customer Experience' session as well as for the presentation shared by Darren, please contact [email protected] or visit the Presentations section in the Marketing Resources page, in the member area.